1. Introduction
Welcome to One Ship Pros. We are a China-based eCommerce fulfillment company operating at oneshippros.com, with our warehouse located in Shenzhen City, Guangdong Province, 518000, China. We provide product sourcing, quality control, private labeling, warehousing, and global shipping services to eCommerce sellers worldwide.
This Privacy Policy explains how One Ship Pros collects, uses, stores, and protects your personal information when you visit our website or use our services. By accessing oneshippros.com or submitting any information through our contact or quote forms, you agree to the terms described in this policy.
If you have any questions about this policy, you can contact us at any time at [email protected].
2. Information We Collect
We collect information you provide directly to us, as well as information collected automatically when you visit our website.
Information you provide directly:
- Full name (first and last)
- Email address
- WhatsApp number (if provided as preferred contact method)
- Store or product URL
- Messages or inquiries you send through our contact form
- Any other information you choose to share with us when communicating with our team
Information collected automatically:
- IP address and approximate geographic location
- Browser type and version
- Pages visited on our website and time spent on each page
- Referring website or source
- Device type (desktop, mobile, tablet)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, quote requests, and messages submitted through our contact form
- To provide and manage the fulfillment services you have requested
- To communicate with you about your orders, shipments, and service updates
- To send you relevant information about our services, promotions, or updates (only where you have given consent)
- To improve the performance, content, and functionality of our website
- To analyze website traffic and understand how visitors interact with our site
- To comply with legal obligations and resolve any disputes
- To protect against fraud, unauthorized access, or misuse of our services
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. How We Share Your Information
We may share your information with trusted third parties only in the following circumstances:
- Service providers: We work with third-party providers who help us operate our website and deliver our services, such as email delivery platforms, hosting providers, and analytics tools. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
- Logistics and shipping partners: To fulfill your orders and arrange global shipping, we share necessary order and contact information with our logistics and courier partners.
- Legal compliance: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, safety, or property of One Ship Pros, our clients, or others.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device when you visit a website.
We use the following types of cookies:
- Essential cookies: Required for the website to function properly. These cannot be disabled.
- Analytics cookies: Help us understand how visitors use our site so we can improve performance and content. We use tools such as Google Analytics for this purpose.
- Preference cookies: Remember your settings and preferences to provide a more personalized experience.
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. Most browsers also allow you to delete cookies that have already been stored on your device.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Specifically:
- Contact form submissions and inquiry data are retained for up to 3 years to maintain a record of communications and service history.
- Order and fulfillment records are retained for up to 7 years to comply with tax, accounting, and legal requirements.
- Website analytics data is retained in aggregated, anonymized form and does not identify individual users.
When your data is no longer needed, we securely delete or anonymize it.
7. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, alteration, or destruction. These measures include:
- Secure HTTPS encryption on all pages of our website
- Restricted access to personal data — only authorized team members who need the information to perform their job can access it
- Regular review of our data collection, storage, and processing practices
- Use of reputable third-party platforms with their own security certifications for email and hosting
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.
8. International Data Transfers
One Ship Pros operates primarily from Shenzhen, China, and serves clients globally. By submitting your information through our website, you acknowledge that your data may be transferred to and processed in China and other countries where our service providers operate.
We ensure that all international transfers of personal data are handled in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access: You can request a copy of the personal information we hold about you.
- Right to correction: You can ask us to correct any inaccurate or incomplete information.
- Right to deletion: You can request that we delete your personal information, subject to any legal obligations we have to retain it.
- Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
- Right to data portability: You can request your data in a structured, commonly used format.
- Right to object: You can object to our processing of your data for direct marketing purposes at any time.
- Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.
10. Third-Party Links
Our website may contain links to third-party websites, including platforms such as Shopify, WooCommerce, or Amazon. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Children’s Privacy
Our services are intended for business use by adults aged 18 and over. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will delete it promptly. If you believe we have collected information from a child, please contact us at [email protected].
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the ‘Last updated’ date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:
One Ship Pros
Shenzhen City, Guangdong Province, 518000, China
Email: [email protected]
Website: https://oneshippros.com We are committed to resolving any privacy-related concerns promptly and fairly.